APEXDigital
Standard Audit

AI Visibility Audit

HubSpot
CRM and marketing software  ·  July 06, 2026  ·  Confidential

Executive Summary

62 / 100
Moderate AI Visibility

Your brand appears in some AI responses. Significant room to grow.

Score methodology: 40% overall SOV + 40% presence rate + 20% surface coverage

74%
Presence Rate
(% responses mentioning brand)
30.2%
Share of Voice
(vs all brands audited)
100%
Surface Coverage
(4/4 surfaces)
360
Responses Analyzed
(25 prompts × 3 runs)
Key finding: HubSpot appears in 74% of AI responses across 4 AI surfaces when buyers search for CRM and marketing software. Your overall share of voice is 30.2% vs. the competitive set. The recommendations section outlines the highest-leverage steps to close this gap.
Methodology note: This audit used developer API sampling (3 runs per prompt × 25 prompts × 4 surfaces = 360 responses). API responses may differ from consumer-facing ChatGPT, Gemini, or Perplexity interfaces. Results are directional and date-stamped to July 06, 2026. AI visibility changes over time.

Share of Voice — Overall

How often each brand appears across all 360 sampled AI responses.

HubSpot 30.2% Salesforce 22.1% Pipedrive 18.9% Zoho CRM 18.1% ActiveCampaign 10.5% Marketo 0.1%
BrandPresence RateShare of VoiceResponses Mentioning Brand
HubSpot (your brand) 74% 30.2% 222
Salesforce 54% 22.1% 162
Pipedrive 46% 18.9% 139
Zoho CRM 44% 18.1% 133
ActiveCampaign 26% 10.5% 77
Marketo 0% 0.1% 1

Share of Voice by AI Surface

Brand visibility differs across surfaces. This chart shows HubSpot's SOV vs. top competitors on each platform.

Share of Voice % 0% 25% 50% 75% 100% 31% 21% 22% 16% Claude / Anthr… 29% 20% 18% 19% Gemini / Google 32% 22% 19% 19% ChatGPT / OpenAI 29% 25% 17% 18% Perplexity HubSpot Salesforce Pipedrive Zoho CRM

Per-Surface Breakdown — HubSpot

AI Surface Presence Rate Share of Voice Avg List Position Citation Count
Claude / Anthropic 68% 31.1% 318.8 4
Gemini / Google 81% 28.9% 35.5 0
ChatGPT / OpenAI 80% 32.3% 1.2 6
Perplexity 67% 28.9% 1.1 31

Query Category Breakdown

Presence rate (% of responses mentioning HubSpot) by query type and surface.

Query CategoryClaude / AnthropicGemini / GoogleChatGPT / OpenAIPerplexity
Best-of queries96%100%100%96%
Competitor comparisons0%8%0%0%
Brand vs. competitor100%100%100%100%
Brand evaluation100%100%100%100%
How-to / educational11%78%67%0%
Alternative searches100%100%100%100%
Use-case queries50%83%100%50%

Cited Source Intelligence

Domains the AI surfaces cite most often when answering CRM and marketing software queries. These are the authoritative sources in this niche from the AI's perspective. Building presence on these domains is a high-ROI GEO tactic.

#DomainCitation Count% of Responses
1 youtube.com 82 22.8%
2 reddit.com 70 19.4%
3 monday.com 62 17.2%
4 salesforce.com 59 16.4%
5 creatio.com 59 16.4%
6 sybill.ai 49 13.6%
7 hubspot.com 43 11.9%
8 ventureharbour.com 41 11.4%
9 emailtooltester.com 40 11.1%
10 tomba.io 37 10.3%
11 axisconsulting.io 34 9.4%
12 forbes.com 29 8.1%
13 zapier.com 28 7.8%
14 zoho.com 27 7.5%
15 marketbetter.ai 27 7.5%

Strategic Recommendations

Prioritized actions to improve HubSpot's AI visibility, derived from the audit data.

High

Enhance SEO for Core Keywords

Focus on optimizing content for high-traffic keywords related to CRM and marketing software. Conduct a thorough keyword analysis to identify gaps and opportunities. This will help improve organic search visibility and drive more traffic to hubspot.com.

Effort: Medium (1-2 months) Affects: ['Search Engines', 'Content Platforms'] Impact: Increase AI visibility score by 10-15 points
High

Leverage Video Content on YouTube

Create and optimize video tutorials and webinars that address common CRM challenges and showcase HubSpot's features. Given that YouTube is a top cited domain, increasing video content will enhance brand visibility and engagement.

Effort: Medium (2-3 months) Affects: ['YouTube', 'Social Media'] Impact: Increase overall SOV by 5-7%
Medium

Strengthen Community Engagement on Reddit

Develop a strategy to engage with users on relevant Reddit communities. Providing valuable insights and answering questions can enhance brand perception and visibility in discussions related to CRM and marketing software.

Effort: Medium (1-2 months) Affects: ['Social Media', 'Forums'] Impact: Boost presence rate by 5%
Medium

Collaborate with Influencers

Identify and partner with key influencers in the CRM and marketing space to create authentic content. This will help reach new audiences and improve brand credibility, thereby enhancing AI visibility.

Effort: High (3-4 months) Affects: ['Social Media', 'Content Platforms'] Impact: Increase AI visibility score by 5-10 points
Low

Optimize Content for Voice Search

As voice search continues to grow, optimizing content for voice queries can help capture a new audience segment. Focus on natural language and question-based content to enhance visibility in voice search results.

Effort: Medium (2-3 months) Affects: ['Voice Assistants', 'Search Engines'] Impact: Increase AI visibility score by 3-5 points
Low

Expand Presence on Emerging Platforms

Investigate and establish a presence on emerging social media platforms where potential customers engage. This can diversify brand visibility and capture attention from new user demographics.

Effort: Medium (3-5 months) Affects: ['Social Media'] Impact: Increase overall SOV by 2-3%

Methodology & Limitations

Important: This report uses API-level sampling, not direct consumer interface monitoring. Responses from the developer APIs (OpenAI, Anthropic, Gemini, Perplexity) and DataForSEO's AI Overview capture may differ from what end-users see in ChatGPT, Gemini app, or Perplexity's interface. This is a directional signal, not a census. AI visibility changes as models update.

Data collection

Prompts: 25 buyer-intent queries across 7 categories (best_of, comparison, brand_comparison, brand_eval, how_to, alternatives, use_case).

Surfaces: Claude / Anthropic, Gemini / Google, ChatGPT / OpenAI, Perplexity.

Runs per prompt per surface: 3 (to account for response variance).

Total responses analyzed: 360.

Audit date: July 06, 2026. All data is point-in-time.

Scoring methodology

Presence Rate: Percentage of responses that mention the brand name or domain.

Share of Voice: Brand's share of all brand mentions across responses (relative to the competitive set).

Average List Position: Where the brand appears in numbered/bulleted recommendation lists (1 = first mentioned).

AI Visibility Score (0–100): Composite: 40% SOV + 40% presence rate + 20% surface coverage.

Why API sampling?

Consumer AI surfaces (ChatGPT, Gemini app) do not offer stable, ToS-compliant programmatic access at scale. API sampling is the industry-standard approach used by all major GEO tracking tools. The results are directional and correlate strongly with consumer surface behavior for informational queries.

Re-run cadence

AI visibility changes as models update, citations shift, and new content is indexed. We recommend re-running this audit every 4–8 weeks, or after significant content changes.